Frequently asked questions about returns, refunds and exchanges.
We are pleased to offer free returns for Surf Dive 'n Ski Tribe members. All other customers will be charged standard shipping rates for their returns. We accept the return of full price & sale items returned within 30 days of purchase provided your
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. 1. Prepare. Lodge your return here. You will need
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. 1: Prepare. Make sure you have your proof of purch
We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing merchandise to our online warehouse for a full refund.
In the unlikely event that you receive an incorrect item in your order, please reach out to our Customer Service team for instructions on how to proceed prior to returning your item(s).
In the unlikely event that your purchase arrives faulty please reach out to our Customer Service team for instructions on how to proceed prior to returning your item(s).
Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and c
We offer a limited warranty on our products against manufacturer defects. For more information on warranties, repairs and policies, please contact Customer Service team or visit our Terms of Use and Privacy Policy pages.
In Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this agreement purports to modify or exclude that conditions, warranties and undertakings, and other legal rights, under the Competi
If you purchase one of our items form a third-party retailer and your item is faulty please return the item to the retailer you purchased it from with a valid proof of purchase. We have our own warranty processes with these retailers. We can not proc